Got questions?
Real answers to the things people ask us most. Still need help? Drop us a line — replies within hours, 24/7.
Shipping
Everything you need to know about getting your gear delivered.
Is shipping really free?
Yes — every order, every country, every time. No minimums, no hidden fees, no fine print.
How long does shipping take?
Most orders ship within 24 hours. Delivery typically takes 7–14 business days. You'll get a tracking link by email the moment it leaves our warehouse.
Do you ship to my country?
We ship free to 50+ countries. If you can find us, we can ship to you. Unsure? Drop us a line.
Will I have to pay customs or duties?
For most countries, no. A few countries may charge import duties — these are out of our control and depend on your local customs. Reach out if you want to double-check.
Orders & Tracking
Tracking your order, changing it, or fixing a mistake.
How do I track my order?
You'll get a tracking link by email as soon as your order ships. You can also send us your order number on the Contact page and we'll find it for you.
Can I change or cancel my order?
If your order hasn't shipped yet — yes, no problem. Email us within 12 hours of placing it and we'll sort it. Once it ships, you'll need to wait and use our 30-day returns instead.
I entered the wrong address — what now?
Email us ASAP at support@playpadelhub.com with your order number. If we catch it before it ships, we'll fix it. After that, we'll do our best to redirect.
Returns & Refunds
Our 30-day money-back promise — no fine print.
What's your return policy?
30 days from delivery, full refund. No restocking fees, no questions, no drama. Just email us and we'll send a return label.
How long does a refund take?
Once we receive the return, refunds typically hit your card within 3–7 business days, depending on your bank.
What if my item arrived damaged?
Email us at support@playpadelhub.com with a photo. We'll send a replacement or a full refund — your call. We'll always make it right.
Products
About what we sell and how to choose right.
Are your products authentic?
100%. Every product is sourced from trusted suppliers, hand-picked by our team and tested before we list it.
Do you offer a warranty?
Every product is covered by our 30-day money-back guarantee. For specific manufacturer warranties, check the product page or ask us.
Can you help me pick the right gear?
Absolutely. Tell us your level, budget and goals — we'll match you with the right kit. Email support@playpadelhub.com.
Account & Payments
How to manage your account and pay securely.
Do I need to create an account?
Nope. You can check out as a guest. But creating one is faster on your next visit and lets you track all your orders in one place.
Which payment methods do you accept?
All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Every transaction is SSL-encrypted.
Is checkout secure?
Yes. Our checkout runs on Shopify's PCI-compliant infrastructure with 256-bit SSL encryption. Your payment info never touches our servers.